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While Cyren makes every reasonable effort to limit the number of misclassified URLs generated by its GlobalView™ URL Filtering service, no URL classification service is 100% error-free.
Cyren strives to review each report within a reasonable period of time – generally 24-72 hours from delivery during normal business hours and, if necessary, to take appropriate action.
Cyren makes no guarantees to reverse and/or update a classification or to provide a detailed response identifying the factors that weighed into its decision. However, reporters are welcome to periodically visit the URL Category Check page to find out if the classification edit was addressed.
Furthermore, Cyren reserves the right to reject reports, and disclaims all warranties, whether implied or otherwise, pertaining to the results generated from its GlobalView™ URL Filtering service, any review of reports of the results generated from its GlobalView URL Filtering service and any review of reports of misclassifications submitted to Cyren, and advises that classifications of URLs reflect an expression of opinion only.